Refund Policy

Last updated: 9 August 2025
Contact Email: info@rivieraexpohub.com

At Riviera Expo Hub, we value our clients and strive to provide transparent and fair refund terms for all our services and events. This Refund Policy outlines the conditions under which refunds are granted.

1. General Principles

Refund requests must be submitted in writing to info@rivieraexpohub.com.
All refunds will be processed using the original payment method unless otherwise agreed.
Bank or transaction fees are non-refundable.

2. Event Bookings & Exhibitor Fees

Full Refund: Available if cancellation is made 30 days or more before the event start date.
Partial Refund (50%): Available if cancellation is made between 15 and 29 days before the event start date.
No Refund: For cancellations made less than 14 days before the event start date or for no-shows.

3. Sponsorship & Advertising Packages

Sponsorship and advertising fees are generally non-refundable once confirmed, as promotional materials and campaigns are prepared in advance.
In exceptional cases, partial refunds may be considered at the Company’s discretion.

4. Event Cancellations by the Company

If the Company cancels or postpones an event due to reasons other than force majeure, clients will be offered either:
- A full refund of fees paid, or
- A credit transfer to a future event.

5. Force Majeure

No refunds will be issued if an event is cancelled, postponed, or disrupted due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government restrictions, pandemics, or other emergencies.

6. Digital Services & Consulting

Refunds for digital or consulting services are only available if the service has not yet commenced.
Once work has started, refunds are not provided, except in cases of service failure attributable to the Company.

7. Processing Time

Approved refunds will be processed within 14 business days from the date of approval.